Frequently Asked Questions

Shipping

How long does shipping take?

Shipping to metro areas takes 1-3 days in Victoria and 2-3 days for the rest of Australia.

Does shipping come with tracking?

All orders will be shipped with tracking. Once your order is dispatched you will be sent tracking information.

 

Masks

Where are the masks made?

Our masks are made in China and distributed in Australia.

Are the masks reusable?

Our masks are disposable. The KN95 masks may be reused if clean and not damaged, however this is at the discretion of the user.

 

Returns

Due to the nature of the current pandemic and the high standards of hygiene required for this item, we offer no returns. Please ask any questions you need via the contact page prior to purchase.